1. Overview
At HM DIGITAL MINDS, we strive to provide the best digital marketing and graphic designing services to our clients. However, we understand that situations may arise where refunds or cancellations are necessary. This policy outlines our approach to refunds and cancellations for services purchased on our website.
2. Eligibility for Refunds
Due to the nature of our services, refunds will be provided only under the following circumstances: Service Not Delivered: If the service you purchased has not been delivered within the agreed timeframe, you may request a full refund. Defective or Incomplete Service: If the delivered service does not meet the agreed specifications or is deemed defective, you may request a partial or full refund based on the extent of the issue. Duplicate Payment: In case of accidental duplicate payments for the same service, a full refund of the duplicate amount will be processed.
3. Non-Refundable Circumstances
Refunds will not be provided in the following situations: Change of Mind: Refunds are not available for services that have been initiated or completed based on a change of mind or personal preference. Client Delay or Miscommunication: Refunds will not be issued if delays or issues arise due to the client’s failure to provide necessary information, feedback, or approval in a timely manner. Custom Services: For highly customized or bespoke services, refunds are generally not available once work has commenced.
4. Cancellation Policy
Before Service Commencement: You may cancel your order before the service has begun. A full refund will be issued, minus any administrative or processing fees. After Service Commencement: If the service has already begun, cancellations may not be possible. In certain cases, a partial refund may be considered based on the work completed and expenses incurred. Ongoing Projects: For ongoing or retainer-based services, you may cancel the service by providing a 7notice. The cancellation will take effect after the notice period, and you will be billed for any work completed up to that point.
5. Refund Process
To request a refund or cancellation, please contact our support team at [email/contact details] with your order details and a description of the issue. Refunds will be processed within [7] business days of approval and will be issued using the original payment method(PAYOUT).
6. Modifications
HM DIGITAL MINDS reserves the right to modify or update this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.